IRSA Employment Opportunity: Junior Settlement Worker - Welcome Desk/LINC Liaison

Deadline to apply: 30 September 2022


Immigrant & Refugee Services Association PEI is hiring a Junior Settlement Worker - Welcome Desk/LINC Liaison for a full-time term position.

Immigrant & Refugee Services Association PEI (IRSA) acknowledges that we are located on the traditional and unceded territory of Abegweit Mi'kmaq First Nation and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

Position: Full-time term position
Term: Through 31 March 2023 (renewable April 1st each year, subject to program funding)
Salary: $23.14 per hour, 37.5 hours per week
Location: Charlottetown

IRSA is seeking a Junior Settlement Worker - Welcome Desk/Language Instruction for Newcomers to Canada (LINC) Liaison to help us on our mission of building a welcoming and inclusive environment through bringing diverse communities together and empowering newcomers to build a future in PEI.

We help all newly landed immigrants and newcomers to Canada by providing vital support in the areas of short-term settlement services, long-term inclusion and community integration programs in the province of Prince Edward Island.

At IRSA, as an organization and as a team, we are guided by our core values of respect, empathy, diversity, integrity, accountability, innovation and teamwork in all that we do.

How You'll Spend Your Time

As Junior Settlement Worker - Welcome Desk/LINC Liaison, you will be the first point of contact for IRSA clients — greeting, screening, directing and providing our clients with general information on IRSA programming while fielding their inquiries. This role also coordinates client enrollment and participation in the LINC program, in support of language education and the integration of newcomer families into the community. You will be:

  • Responding to all incoming phone calls, providing general information regarding IRSA programs, activities and events; screening and forwarding calls to appropriate departments or staff members as required
  • Providing a welcoming space for all clients entering IRSA premises, greeting individuals promptly, providing general information regarding IRSA programs, activities and events; referring clients to appropriate internal and external supports and services
  • Conducting initial needs assessment of new clients, providing direction on registering for IRSA programming and supports, collecting necessary information and updating internal Client Management System (CMS) profiles with pertinent information and notes
  • Coordinating all web-based client intakes, creating profiles in the CMS, conducting initial screening and scheduling intake appointments with Newcomer Settlement, Employment Services and Youth Settlement teams as appropriate
  • Acting as a liaison between IRSA, IRSA clients, and language program service providers including Language Instruction for Newcomers to Canada (LINC), the Canadian Language Benchmark Test (CLBPT), English-as-an Additional-Language (EAL) and LINC Home Study (LHS)
  • Organizing language assessments for IRSA clients including booking, coordinating with assessors, notifying participants and documenting all language-related activities in CMS and related reporting platforms
  • Maintaining a professional office environment by ensuring adequate office and kitchen supplies are on hand, organizing incoming and outgoing mail for distribution, coordinating cleaning and janitorial supplies and services for office space, and ensuring the waiting area is organized and appropriately stocked

The typical work schedule is Monday to Friday 8:30 am to 4:30 pm.

What You'll Bring

  • You have a post-secondary certificate or diploma in Office Administration, Business or related disciplines, with a minimum of one (1) year of related experience preferably in a related social service field, or an equivalent combination of education, training and experience.
  • You are an effective communicator in the English language, with excellent written and verbal communication skills; the ability to communicate in languages other than English would be considered a strong asset.
  • You are highly organized and detail-focused with the ability to prioritize and handle multiple responsibilities at once.
  • Previous experience working with immigrant or refugee populations would be beneficial.
  • Previous experience working in a non-profit and/or non-government organization would be an asset.
  • You are computer-proficient, and have experience working with MS Office applications, social media and Google applications; experience working with a Client Management System (CMS) would be considered an asset.

How to Apply

Please submit a resume and cover letter by 30 September at 4:00 pm by email to or drop your application off in person at IRSA PEI, 49 Water Street, Charlottetown, PE

We thank all applicants for their interest, however, only those individuals selected for further consideration will be contacted.

IRSA PEI is committed to an equitable, diverse and inclusive workforce. We welcome applications from all qualified persons. We encourage women, members of visible minority groups, First Nations, Métis and Inuit persons, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and IRSA to apply.