IRSA Employment Opportunity: Manager of Community Engagement Services

Deadline to apply: 15 March

Posted: 02/03/2023 | Updated: 02/03/2023

IRSA is looking for a full-time Manager of the Community Engagement Services (CES). This is a term position (a leave-of-absence replacement). The job focuses on making connections between newcomers and the established Island community through events, meetings, and other activities, and leading the CES team.

Immigrant & Refugee Services Association PEI (IRSA) acknowledges that Epekwitk (Prince Edward Island) is located in Mi'kma'ki, the ancestral and unceded territory of the Mi'kmaq People. The Epekwitnewaq Mi'kmaq have occupied this Island for over 12,000 years. We honour the Treaties of Peace and Friendship which recognized Mi'kmaq rights and established an ongoing relationship between nations. We are all Treaty People.

Position: Full-time (leave of absence replacement) term position
Term: Through June 1, 2023
Salary: $28.14 per hour
Working hours: 37.5 hours per week
Location: Charlottetown

IRSA is seeking a Manager of the Community Engagement Services (CES) (Term Position) to join us on our mission of building a welcoming and inclusive environment by bringing diverse communities together and empowering newcomers to build a future in PEI.

We help all newly landed immigrants and newcomers to Canada by providing vital support through short-term settlement services, and long-term inclusion and community integration programs in the province of Prince Edward Island.

At IRSA, as an organization and as a team, we are guided by our core values of respect, empathy, diversity, integrity, accountability, innovation and teamwork in all that we do.

How You'll Spend Your Time

As Manager of the Community Engagement Services, you will be primarily focused on making connections between newcomers and the established Island community through events, meetings, and other activities. You will lead the CES team whose programs forward this work. Working with our Director of Programs and your CES team, you will plan, organize, budget, and manage the Association's major community activities as well as develop and maintain strategic partnerships. Manager of the Community Engagement Services:

  • Leads program development that promotes newcomer success, retention, wellness and a strong sense of community and involvement;
  • Leads, supports and directs the CES team in the implementation and coordination of programming;
  • Monitors and evaluates team member program implementation initiatives, ensuring team members are meeting objectives through program deliverables within the budget that are reflective of IRSA's objectives;
  • Identifies immediate and emerging client needs and trends for community engagement programs, leading CET in developing strategies and programming to ensure IRSA is responsive to current and emerging trends;
  • In collaboration with the CES team members, leads the exploration of opportunities to engage IRSA clients and surrounding communities;
  • Leads, coaches, mentors and provides support to the CES team, scheduling and chairing team meetings, setting and approving team member schedules to maximize program delivery, leading team member progress and development processes while inspiring and engaging team to reach their full potential;
  • Leads onboarding, training and development of new and existing CES team members, supporting recruitment and hiring processes as they relate to CES;
  • Monitors, evaluates and reports on program measurables to the Director of Programs, the Executive Director, the Board of Directors and funding partners; assists with program funding applications;
  • Collaborates with internal and external stakeholders on the development of strategic direction to support initiatives for IRSA;
  • Develops strong partnerships with cross-functional IRSA departments to promote participation, engagement and wellness opportunities while supporting other departmental units' programming;
  • Supports, develops and enhances partnerships with community organizations, businesses, governmental agencies, ethnocultural organizations and events that support newcomer integration and IRSA programs;
  • Leads and encourages CES team participation in networking and community events, promoting the participation of IRSA clients;
  • Supports working relationships between the CES team members and other internal and external partners for overall IRSA program delivery;
  • Leads IRSA event planning, develops project plans, chairs planning meetings, engages the CES team to implement event plans through delegation of responsibilities within CES and supporting teams; establishes and manages event budget, timelines, and milestones, and ensures success through regular monitoring, progress meetings and followup;
  • Regularly reviews the program and events as part of continual improvement process; works with the CES team to develop and implement follow-up action plans;
  • Leads the CES team on the development and distribution of content for the IRSA website, its social media and digital marketing campaigns, as well as communications regarding community engagement events and programming that maximizes the reach and reputation of IRSA, in conjunction with the Information Services Coordinator and the Director of Programs

What You Bring

You have:

  • A post-secondary degree or diploma, or an equivalent combination of education, training and experience in public relations, communications, journalism or related disciplines, with three to five years of experience in communications and/or community engagement;
  • Experience leading people, providing direction, coaching, mentorship and support;
  • Experience in facilitating and/or developing and implementing community programs and strategies;
  • Background of working with the public and proven ability to establish rapport with stakeholders at all levels;
  • The ability to effectively communicate in the English language, with excellent written and verbal communication skills;
  • Confidence in public speaking and presentation settings;
  • Strong working knowledge of challenges and issues facing newcomer population, networks and support organizations;
  • Strong knowledge of the local community;
  • Demonstrated ability to effectively lead program initiatives, experience designing and leading events and projects, tracking and managing budgets;
  • Computer proficiency — experience working with MS Office applications, social media and Google applications;
  • Flexibility, resourcefulness and adaptability qualities — you are adept at leading and managing through change;
  • Attention to detail, focusing on client experience without losing sight of the bigger picture; and
  • A valid driver's licence;

This role will involve some evening and weekend work, as well as travel to different parts of the province as required.


  • The ability to communicate in languages other than English would be considered a strong asset;
  • Experience working with a Client Management System (CMS) would be considered an asset;
  • Experience in the not-for-profit sector would be an asset;
  • You must currently be able to work in Canada; and
  • You must present a satisfactory criminal record check to work with vulnerable populations.

How to Apply

Please submit a resume and cover letter by 15 March at 4:00 pm by email to or drop your application off in person at IRSA PEI, 49 Water Street, Charlottetown, PE

We thank all applicants for their interest, however, only those individuals selected for further consideration will be contacted.

IRSA PEI is committed to an equitable, diverse and inclusive workforce. We welcome applications from all qualified persons. We encourage women, members of visible minority groups, First Nations, Métis and Inuit persons, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and IRSA to apply.